Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as limited technical data generated automatically during your use of our website (https://ports.biz):

• Account & Authentication Information: When you sign up or log in using Google Sign-In or Firebase Authentication, we receive your email address, full name, profile picture URL (if provided by Google), and your unique Firebase authentication identifier (UID). We do not store your Google account password.
• Product Details & Export Submissions: Information you submit to run an export analysis, including textual product descriptions, manufacturing location, production capacity, target export markets, business categories, and export readiness goals.
• Uploaded Product Imagery: Images or documents you upload to assist in automated physical product identification and HS classification.
• Technical & Log Data: Internet Protocol (IP) address, browser type, device characteristics, operating system, referring URLs, timestamps, and interaction logs collected automatically for system security and diagnostic health monitoring.

2. Google Sign-In and Firebase Authentication

Ports.biz utilizes Google Identity Services and Firebase Authentication (provided by Google LLC) to manage secure user identity and access control:

• When you click “Continue with Google”, Google authenticates your identity and provides Ports.biz with a secure JSON Web Token (JWT) containing your verified email address and name.
• We use this information solely to create and authenticate your account, maintain your saved export analyses, and secure your session across devices.
• Our application complies strictly with the Google API Services User Data Policy, including the Limited Use requirements.

3. AI-Assisted Processing and Third-Party Technology

To compute export readiness metrics and identify tariff classifications, Ports.biz processes submitted product information through specialized computational models and third-party APIs:

• NVIDIA NIM & Vision Inference: Uploaded product photos are analyzed using vision models to detect physical form factor, apparent materials (e.g. textile, metal, wood, organic), and functional attributes needed for accurate 6-digit and 8-digit HS code matching.
• Sarvam AI: Natural language processing models are employed to synthesize authoritative executive summaries, regulatory roadmaps, and non-sensitive export intelligence overviews.
• Global Customs Trade Datasets: Analyzed outputs are mapped against authoritative trade data derived from official UN Comtrade and CEPII BACI harmonized customs flow databases.
• No Public Model Training: Your uploaded images and proprietary product specifications are processed transiently via secure API endpoints and are not used to train public generative AI foundation models.

4. How We Use Your Information

We use the collected information for specific, legitimate operational purposes:

• To generate customized export intelligence reports, customs checklists, duty estimations, and destination market recommendations.
• To store and link your generated analysis history to your account so you can view, resume, or export reports (PDF/DOCX) at any time.
• To maintain account security, verify authentication cookies, and prevent abusive or fraudulent activities.
• To communicate service updates, operational notices, and administrative notifications.
• To comply with regulatory standards and legal obligations.

5. Third-Party Service Providers Actually Used

We do not sell, rent, or monetize your personal or trade data. We only share data with trusted infrastructure and service providers bound by strict confidentiality and data protection terms:

6. Cookies and Local Storage

Ports.biz uses cookies and local browser storage strictly to support user authentication and workflow continuity:

• Essential Session Cookies: portsai.sid and portsai.guest_sid are HTTP-only cookies that maintain your active login or guest analysis session so you can transition between analysis steps without losing progress.
• Client State Storage: Browser local storage may be used to hold temporary in-flight product drafts before form submission.
• Analytics Cookies: Anonymized performance cookies from Google Analytics to gauge page load performance and aggregate user trends. You can disable analytics cookies through your browser settings at any time.

7. Data Storage, Security, and Retention

We implement comprehensive technical and organizational safeguards to protect your personal and trade data:

• Encryption: All web traffic is encrypted in transit using Transport Layer Security (TLS 1.3 / HTTPS). Database storage and backups are encrypted at rest using industry-standard AES-256 encryption.
• Retention Policy: We retain account information and associated export analyses for as long as your account remains active. Unauthenticated guest analyses are retained for a maximum of 30 days.
• Access Controls: Access to production databases and backend systems is restricted to authorized engineers on a principle of least privilege using multi-factor authentication.

8. User Rights and Data Deletion

Depending on your jurisdiction (including India under the Digital Personal Data Protection Act, and applicable international privacy frameworks such as GDPR and CCPA/CPRA), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request the permanent deletion of your account, profile, and all associated export analyses.
• Withdraw consent for optional data processing at any time.

To exercise any of these rights, simply email our data privacy team at support@ports.biz. Requests are processed and fulfilled within thirty (30) business days.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect enhancements to our platform, changes in technology, or evolving legal obligations. When changes are made, we will update the “Last Reviewed” date at the top of this document. Continued use of Ports.biz following notice of modifications signifies your acknowledgment and acceptance of the revised terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: